Frequently Asked Questions

Everything you need to know about our catalog, preorders, and how we work

How does your catalog system work?

Our catalog contains a mix of in-stock items and preorder items. Unless specifically marked as 'In Stock', most items are available for preorder only. We order comics and collectibles based on customer demand to ensure we can offer the widest selection possible.

What does 'preorder only' mean?

Preorder items are not currently in our physical inventory. When you place a preorder, we order the item from our distributors when it becomes available. This allows us to offer new releases and upcoming items before they're officially released.

How long does it take to receive preorder items?

Preorder items typically ship within 1-2 weeks after they're released and we receive them from our distributors. Processing and shipping usually takes an additional 1-2 weeks, so please allow 2-4 weeks total for preorder items.

Can I mix in-stock and preorder items in one order?

Yes! However, your entire order will ship together once all preorder items are available. If you need in-stock items immediately, we recommend placing separate orders.

How often is your catalog updated?

We update our catalog regularly with new releases, upcoming items, and restocks. Our team works to ensure the most current and comprehensive selection of comics and collectibles.

What if a preorder item is cancelled or delayed?

If a publisher cancels or significantly delays an item you've preordered, we'll notify you immediately and offer a full refund or store credit. We stay in close contact with our distributors to provide updates on any changes.

Can I cancel my preorder?

Yes, you can cancel preorders at any time before the item ships. Simply contact us with your order number and we'll process the cancellation. Refunds are typically processed within 3-5 business days.

Do you offer subscription services?

Yes! We offer pull list subscriptions for ongoing comic series. This ensures you never miss an issue and often comes with subscriber discounts. Contact us to set up your pull list.

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