Return & Refund Policy

Eligible Returns

We want you to be happy with your purchase. If something isn't right, you may request a return within 14 days of delivery for:

• Items received damaged or defective
• Wrong item shipped
• Items significantly not as described
• Sealed/unopened non-randomized products you changed your mind about (randomized products are final sale — see below)

Non-Returnable Items

• Randomized products — trading card packs and boxes, blind bags, blind boxes, and mystery items — whether opened or unopened (final sale; does not affect damaged/defective/wrong-item remedies)
• Graded or authenticated items
• Custom or special orders
• Digital products
• Items returned after the 14-day window

Return requests outside this policy are considered case-by-case at our discretion, taking into account the request and the account's history.

Damaged Items

If your order arrives damaged, please contact us within 48 hours with photos of the damage. We'll arrange a replacement or full refund including shipping costs. Comics are shipped with care using appropriate protective packaging.

How to Request a Return

1. Email us at support@chimaeracomics.com with your order number and reason for return
2. We'll review your request and provide return instructions
3. Ship the item back in its original or equivalent packaging
4. Refund processed within 5-7 business days of receiving the return

Return Shipping

For items that arrived damaged or incorrect, we cover return shipping costs. For change-of-mind returns, the buyer is responsible for return shipping.

Pre-Order Cancellations

Pre-orders may be cancelled for a full refund at any time before the item ships. If a pre-ordered item is cancelled by the publisher, you will automatically receive a full refund.

For limited drops: joining a waitlist is free and never charged. If you secure an allocated spot with a deposit and we cannot deliver the product, the deposit is refunded in full. If you cancel after securing a spot or do not pay the remaining balance when due, the deposit may be forfeited — see our Terms of Service.

Subscription Cancellations

You may pause or cancel series subscriptions at any time through your account settings. Items already purchased through auto-buy follow the standard return policy above.

Contact

Questions about a return? Reach out at support@chimaeracomics.com - we'll work with you to make it right.